FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What if the furniture is damaged during transportation?
If your furniture is damaged during transportation, Walls Studio will take full responsibility to replace the damaged parts promptly and at no additional cost to you.
Do you ship to other states?
Yes, we ship to other states. However, some locations may have certain limitations based on product or installation requirements. Also, placing an order with delivery outside of NY, NJ, PA, and MD is currently not available directly through the website. Please contact us at info@ws-usa.com or call +1 (646) 982-1515 ext. 1002, and we’ll be happy to assist you with your order.
Can I return my order?
Returns are accepted only if the order does not align with the specifications of the placed order. As our products are custom-made, we do not accept returns for any other reason.
Orders
Below are some of are common questions about orders
What sizes of panels can I order?
You can choose from the sizes listed on the specific design page for the product you're interested in.
If you're interested in a custom design, we're happy to create a piece tailored to your needs.
For more details, please visit our main website: www.ws-usa.com.
Can I order just the wall panels without the bed?
Absolutely. Wall panels can be ordered independently of the bed.
Can I order just the bed without the wall panels?
Yes, beds can be ordered separately without including wall panels.
Products & Installation
Below are some common questions about our products
How easy is it to install the panels?
Our panels are designed for straightforward installation. You can install them yourself or hire a handyman or contractor. All panels come with clear installation instructions to guide you through the process.
Can I move the bed after installation?
Yes, absolutely! The bed is installed separately and is not attached to the headboard in any way. You can easily move it whenever needed.
Can I order a matching bed for the wall panels?
Yes, we offer matching bed platforms, bed frames, and split beds to perfectly complement your wall panels.
Do you provide installation services for the panels?
We offer professional installation services for pre-configured layouts within the five boroughs of New York City and Central New Jersey. Installation services are available at an additional cost. Contact us at info@ws-usa.com for a detailed estimate.